Job Openings

As the first point of contact for our customers, you will play a key role in supporting clear and efficient communication. You will handle customer inquiries, order entry, returns, and status updates by phone, email, and in person. You will also support daily office operations and work closely with the Scheduling, Production, and Quality Control teams.

This is a great opportunity to help shape processes and improve how we support our customers. Reporting to the Customer Service Leader, you will work closely with team members. A proactive approach, strong organization skills, and close attention to detail are essential for this role.

Customer Service Assistant Duties

Customer Service
• Assist customers with inquiries, orders, and routine issue resolution
• Provide order status updates and resolve standard customer concerns
• Route customer inquiries to the appropriate department when required

Order Processing
• Enter customer orders accurately into internal systems
• Review orders for completeness, pricing, and accuracy
• Coordinate with internal teams to support timely order fulfillment
• Track orders and follow up on delays or issues
• Maintain accurate order records and related documentation

Quality Control Support
• Provide administrative and documentation support to the Quality Control team
• Assist with tracking quality issues, inspections, and corrective actions
• Coordinate communication between Quality Control, Purchasing, and Customer Service
• Support follow-ups with suppliers or internal teams on quality-related matters

Office & Operations Support
• Prepare basic reports, correspondence, and spreadsheets
• Update customer, order, and quality information in internal systems
• Provide general administrative support to office and operations teams as needed

About You

To succeed as a Customer Service Assistant, you are organized, dependable, and customer-focused, and communicate clearly. You bring a positive attitude, listen actively, and take pride your job. You are comfortable multitasking, working under deadlines, and adapting to changing priorities.

• Organized with strong time management skills
• Professional, friendly, and customer-oriented
• Able to multitask and work well under pressure
• Quick to learn new systems and processes
• Reliable, flexible, and open to change

What Will Set You Apart

Strong customer service assistant skills are essential, but additional experience and initiative will help you stand out. If you are detail-oriented and comfortable working with internal systems, this role offers a real impact.

• 1–2 years of customer service, office support, or order processing experience preferred
• High attention to detail and accuracy
• Experience with ERP systems, order entry, or quality documentation is a plus
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Bilingual in English and Spanish preferred
• Experience in manufacturing or packaging environments is a plus.

Prefer a Different Role?

We also have another similar role currently available. You can read more about it here. Internal Sales & Admin role.

Equal Opportunity

We’re proud to be an equal opportunity employer. All applicants are welcome to apply and we are committed to a diverse, inclusive workplace.

Our Popes Commitment

With over 40 years in the business, and spanning globally across the world, Popes is one of America's most dynamic and innovative packaging company's committed to delivering high-quality products/services to our valued customers. With a focus on supplying flexible polypropylene products in an ever-growing market we provide packaging solutions to meet and exceed our customers' expectations.

We operate with a strong values-driven culture that spans across the globe with offices in Australia, Sri Lanka, Malaysia and New Zealand.

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