Office Administrator
Join Our Growing US Admin Team
Join our team as an Office Administrator USA and enjoy flexible hours, strong team support, and a real focus on work-life balance. Contribute to a stable, welcoming environment where what you do makes a difference every day.
Admin Support Role Responsibilities
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Serve as the first point of contact for customer inquiries via phone, email, or in person
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Process orders, returns, and tracking information accurately and efficiently
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Support the sales team and help resolve customer issues
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Escalate concerns when necessary and share feedback to improve service
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Maintain accurate customer records and transaction details
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Coordinate with freight partners for quotes and outbound bookings
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Work closely with the team to ensure smooth daily operations
Ideal Office Administrator USA Profile
- Brings a customer-focused mindset with a natural drive to solve problems and support others
- Skilled at multitasking and keeping daily operations running smoothly
- Communicates in a clear, professional and approachable manner
- Confident using office software and familiar with CRM systems like Microsoft D365
- Offers prior experience in customer service or admin, with a strong desire to keep learning
- Holds a high school diploma or equivalent; additional qualifications are a bonus
Prefer a Different Role?
If this isn't the role for you, you can read more about this role.
Equal Opportunity
We’re proud to be an equal opportunity employer. All applicants are welcome and we are committed to a diverse, inclusive workplace.
Our Popes Commitment
With over 40 years in the business, and spanning globally across the world, Popes is one of America's most experienced manufacturers and suppliers, providing a broad range of products to the agriculture, textiles, paper sacks and flexible plastic packaging sectors.
We operate with a strong values-driven culture that spans across the globe with offices in Australia, Sri Lanka, Malaysia and New Zealand.
To learn more about our company, follow us on Facebook or LinkedIn. You will find our latest job openings, company news, and lots more.